This is a minimalist, free manual covering the essentials of service management. It has been written specifically so that it can be easily learned, applied and taught. The audience is primarily people and organizations that are starting their journey in service management, building a new service management system or improving an existing one. There is no reference to existing commercial frameworks – the only external references that are made are to standards. This is done so that this ITSM.express guidance remains free and accessible to everyone who is interested in service management.
The content, while minimalist, remains consistent with ISO/IEC 20000-1:2018. While ISO/IEC 20000-1 and most other (IT) service management systems treat service management actions independently, this manual shows how to create an effective management system through four major service management actions: Define, Produce, Provide and Respond.
The owner of the intellectual property rights is the not-for-profit organization ITSM.express, registered in Slovakia, EU.
This manual is released under a Creative Commons Attribution license.
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ITSM.express © 2024 by ITSM.express is licensed under CC BY 4.0 
