ITSM.express comes with the option for individuals to get certified. There is just one certification level: Practitioner. Certificates are valid for life.
The exam syllabus is attached to this page. For further details about the exam please see the website of our exclusive exam partner, certN.
Exams can be purchased directly from certN via their website or from authorized training providers (ATPs).
Would you like to become an ATP?
In this case please write an application to ondek@itsm.express including the details of the legal entity you would like to get authorized.
ATPs receive discount off the end user exam fee, which they may share with their end customers as they find fit. ATPs are also invited to contribute to and influence the future development of the ITSM.express ecosystem.
There is no fee attached to becoming an ATP.
Mandatory is that every ATP has to have at least one sufficiently qualified trainer, who has passed the ITSM.express Practitioner exam and has delivered at least 2 service management courses in the last 12 months as of application date, with verifiable positive attendee feedback.
Exemptions from the above qualification requirements are automatically granted to trainers, who provide one or more valid certificates from the list below:
- integratedITSM™ Accredited Trainer (any module)
- ISM Accredited Trainer (any module)
- ITIL(R) Approved Trainer (any module)
- IT Service Management based on ISO/IEC 20000:2018 (any module)
- VeriSM Accredited Trainer (any module)
Exemptions can be granted also on an individual basis, upon the trainer providing proof of trainer qualification in a product sufficiently similar to the ITSM.express Practitioner syllabus. Such individual exemptions are granted by the ITSM.express chairperson, whose decision is final.